What is Phishing?
Phishing (pronounced "fishing") is a form of criminal activity that employs social engineering techniques to acquire sensitive information such as passwords and credit card details. By masquerading as a trustworthy person or business in an apparently official electronic communication like e-mail, criminals use sophisticated lures to "fish" for users′ financial information and passwords.
What protection do I have if I responded to a Phishing attempt?
Each situation is different. We′ll work with you to make the best decisions based on the nature of the compromise and what data you shared.
Should I provide my User ID or password in an e-mail?
You should never enter your User ID, password or account number in e-mail.
What should I do if I′m suspicious of an e-mail bearing the BNB Bank logo?
If you are suspicious, don′t reply to, click on, or enter any information. If it says it′s from BNB and you′re suspicious, you can forward it to firstname.lastname@example.org. If you entered information about one of your BNB accounts, you should call us immediately. We will investigate each incident and take steps to prevent further unauthorized e-mail from being sent. Call us at:
It′s not our practice to:
What is Identity Theft?
Identity Theft happens when a criminal obtains your personal information to steal money from your accounts, open new credit cards, apply for loans, rent apartments and commit other crimes — all using your identity. These acts can damage your credit, leave you with unwanted bills and cause you countless hours and frustration to clear your good name.
What should I do if my Identity is stolen?
If you′re a victim of identity theft or account fraud, you should notify your bank(s) immediately. If your account(s) is with BNB you should call your BNB Customer Service Representative immediately. BNB will work with you in an effort to make appropriate corrections of unauthorized transactions in your BNB accounts and to correct any incorrect reports submitted by BNB to credit bureaus, and will attempt to help protect you from any future identity theft or account fraud.
We also suggest that you immediately: