Top FAQ’S

How do I download the Mobile Application?

How do I enroll in electronic banking? / How do I get started?

I forgot my NetTeller ID number. What do I do now?

How do I reset my NetTeller password?

 

Q: How do I download the Mobile Application for iPhones?

Our iPhone application is available through the iTunes® App Store: www.itunes.apple.com/us/app/bnb-hana-bank-mobile-banking/id549659398?mt=8, where you can download it for free.

Q: How Do I Download the Mobile Application for Google Andriods?

Download our free Android application through the Android Market: www.play.google.com/store/apps/details?id=com.jackhenry.BNBBank&hl=en from your phone.

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Q. How do I enroll in electronic banking? / How do I get started?

Internet Online Banking services from BNB Hana Bank are best viewed with Microsoft Explorer 8.0 or higher. The browser must support 128-bit SSL encryption. If your browser does not support 128-bit, you will not be allowed to access NetTeller.

To begin using NetTeller simply visit http://www.bnb-hanabank.com/ and click on the Online Banking button.  You will be directed to the Bank’s internet banking sign on screen.  Before you can use NetTeller you must enroll.  The enrollment process must be completed on the same computer on which it is started.  Click the “Enroll” hyperlink on the upper right side of the page.  You will be required to enter your social security number (SSN) your primary BNB Hana Bank deposit account number (Account #) and your email address on file with BNB Hana Bank (Email).   After entering the required information click Continue.  You will be guided through the process of reviewing and accepting the internet banking agreement to complete your registration.  Please be aware that after you complete registration you will be sent an email from BNB Hana Bank containing a temporary user ID and Password.  You should receive this email within one hour of registration, so please check your spam filter and junk mail box if you do not receive the email.  Upon receiving the email you must click the link contained in the email to change your temporary password, select multifactor authentication images and set challenge questions that will be known only to you to complete the registration process.

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Q. I forgot my NetTeller ID number. What do I do now?

You are able to reset your password 24 hours a day by entering your NetTeller user ID and clicking the “reset password” link.  After doing so enter your NetTeller user ID, your email address on file with BNB Hana Bank and the email subject (PIN reset, for example) and click Continue.  You will receive an email containing instructions for resetting your password.  The email must be responded to within two hours.  To reset your password simply click the embedded link and follow the instructions.  You will be asked to enter your NetTeller user ID and answer one or more challenge questions.

Alternatively, you may call Customer Service at (212) 689-5292 ext.1200 between the hours of 9:00 a.m. and 5:00 p.m. EST, Monday through Friday excluding holidays.

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Q. I’m having trouble signing on. What am I doing wrong?

More than likely you forgot your Password or you entered an invalid Password. Each customer is allowed three invalid sign-on attempts before the system locks him or her out. You must then contact the bank to unlock your NetTeller ID.

If you have forgotten you Password, you must call Customer Service at (212) 689-5292 ext.1200 between the hours of 9:00 a.m. and 5:00 p.m. EST, Monday through Friday, excluding holidays. After proper ID verification, a Customer Service Representative will give you instructions regarding your Password.

When having your password reset, for your next login you will have to use the password that is assigned by the Bank and create a new one.

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