Fraud & Security FAQs

Phishing

What is Phishing?

Phishing (pronounced "fishing") is a form of criminal activity that employs social engineering techniques to acquire sensitive information such as passwords and credit card details. By masquerading as a trustworthy person or business in an apparently official electronic communication like e-mail, criminals use sophisticated lures to "fish" for users’ financial information and passwords.

What protection do I have if I responded to a Phishing attempt?

Each situation is different. We’ll work with you to make the best decisions based on the nature of the compromise and what data you shared.

Should I provide my User ID or password in an e-mail?

You should never enter your User ID, password or account number in e-mail.

What should I do if I’m suspicious of an e-mail bearing the BNB Hana Bank logo?

If you are suspicious, don’t reply to, click on, or enter any information. If it says it’s from BNB Hana and you’re suspicious, you can forward it to abuse@bnbbank.com. If you entered information about one of your BNB Hana accounts, you should call us immediately. We will investigate each incident and take steps to prevent further unauthorized e-mail from being sent. Call us at:

Outside NYC 1-800-887-1589
Local NYC 212-689-529

It’s not our practice to:

  • Send e-mails that require you to enter personal information directly into the e-mail.
  • Send e-mails threatening to close your account if you do not take the immediate action of providing personal information.
  • Send e-mails asking you to reply by sending personal information.
  • Share your name with any contacts outside our firm in a manner inconsistent with our Privacy Policy.

Identity Theft

What is Identity Theft?

Identity Theft happens when a criminal obtains your personal information to steal money from your accounts, open new credit cards, apply for loans, rent apartments and commit other crimes all using your identity. These acts can damage your credit, leave you with unwanted bills and cause you countless hours and frustration to clear your good name.

What should I do if my Identity is stolen?

If you're a victim of identity theft or account fraud, you should notify your bank(s) immediately. If your account(s) is with BNB Hana you should call your BNB Hana Customer Service Representative immediately. BNB Hana will work with you in an effort to make appropriate corrections of unauthorized transactions in your BNB Hana accounts and to correct any incorrect reports submitted by BNB Hana to credit bureaus, and will attempt to help protect you from any future identity theft or account fraud.

We also suggest that you immediately:

  • Call the fraud departments of all three credit bureaus. Ask them to put a "fraud alert" on your file. This tells creditors to call you before they open any more accounts in your name.

    Equifax 1-800-525-6285
    Experian 1-800-397-3742
    TransUnion 1-800-680-7289
  • Contact your local police and ask to file a report. Even if the police can't catch the identity thief, having a police report can help you in clearing up your credit records later on.
  • File a complaint with the Internet Crime Complaint Center online at www.ic3.gov
  • Call the FTC’s identity theft hotline toll-free at 1 (877) IDTHEFT (438-4338). The hotline is staffed by counselors trained to help victims and take their complaints or visit their website at www.ftc.gov/bcp/edu/microsites/idtheft/